Sequence Commerce
Cookie Policy
Learn how Sequence Commerce uses cookies to enhance your shopping experience. Manage your privacy preferences and understand our data collection practices.
Sequence Commerce, Inc. (“Sequence Commerce”, “we”, “our”, or “us”) uses cookies and similar tracking technologies on our e-commerce platform and websites (the “Services”). This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.
This Cookie Policy is part of our Privacy Policy and should be read together with it. If you have any questions about our use of cookies, please contact us at privacy@sequencecommerce.com.
Last Updated: June 9, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us recognize your device and remember information about your visit, such as your preferred language, items in your shopping cart, and login details.
Cookies collect various types of information, including:
- Your IP address and geographic location
- Device and browser information
- Pages you visit on our site
- Products you view or search for
- Time spent on pages
- Links clicked
- Shopping behavior and purchase history
2. Types of Cookies We Use
We use both first-party cookies (set by us) and third-party cookies (set by our service providers). These cookies may be session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period).
Essential Cookies
Purpose: These cookies are necessary for our website to function properly. They enable core features like:
- Shopping cart functionality
- Checkout process
- Account login and authentication
- Security features and fraud prevention
- Load balancing and site performance
Can be disabled: No – these are required for basic site functionality
Functional Cookies
Purpose: These cookies enhance your shopping experience by remembering your preferences:
- Language and currency settings
- Recently viewed products
- Saved items and wishlists
- Shipping preferences
- Size and color preferences
Can be disabled: Yes – but this may limit personalization features
Analytics & Performance Cookies
Purpose: These help us understand how visitors use our site:
- Page load times and site performance
- Most and least popular products
- Shopping funnel analysis
- Error messages and broken links
- A/B testing for site improvements
Can be disabled: Yes
Marketing & Advertising Cookies
Purpose: These cookies help us deliver relevant ads and measure their effectiveness:
- Retargeting for abandoned carts
- Product recommendations
- Personalized email campaigns
- Cross-device tracking for consistent experience
- Ad campaign performance measurement
- Interest-based advertising
Can be disabled: Yes
3. Third-Party Services
We work with trusted third-party services that may set cookies on our site:
- Google Analytics: For website analytics and user behavior insights
- Facebook Pixel: For advertising and social media integration
- Payment Processors: For secure payment processing (Stripe, PayPal)
- Customer Service Tools: For live chat and support features
- Email Marketing: For abandoned cart reminders and promotional emails
- Review Platforms: For collecting and displaying product reviews
4. How We Use Cookie Data
We use information collected through cookies to:
- Improve Shopping Experience: Remember your cart items, shipping addresses, and payment methods
- Personalize Content: Show relevant products, offers, and recommendations based on your browsing history
- Enhance Security: Detect and prevent fraudulent transactions
- Analyze Performance: Understand site usage patterns and optimize page load times
- Marketing: Deliver targeted advertisements and measure campaign effectiveness
- Customer Service: Provide better support through chat history and order tracking
5. Managing Your Cookie Preferences
You have several options for managing cookies:
Cookie Settings
Click the “Cookie Preferences” button in the footer of our website to manage your cookie settings. You can opt-out of non-essential cookies while maintaining core functionality.
Browser Settings
Most browsers allow you to:
- Block all cookies
- Block third-party cookies only
- Clear cookies when you close the browser
- Receive a warning before a cookie is stored
Browser-specific instructions:
Mobile Devices
- iOS: Settings > Safari > Block Cookies
- Android: Chrome app > Settings > Site Settings > Cookies
Opt-Out Tools
- Google Analytics Opt-out
- Digital Advertising Alliance (US)
- European Interactive Digital Advertising Alliance
- Network Advertising Initiative
6. Impact of Disabling Cookies
Please note that if you disable or delete cookies:
- You may need to re-enter login information
- Shopping cart items may be lost
- Personalized recommendations will be less relevant
- Some features may not function properly
- You may see more generic, less relevant advertisements
7. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting. Currently, there is no industry standard for handling DNT signals, and our website does not respond to DNT signals. However, you can still manage your cookie preferences using the methods described above.
8. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through cookies or other means.
9. International Users
If you are accessing our Services from outside the United States, please note that cookie data may be transferred to and processed in the United States or other countries where we or our service providers operate.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the “Last Updated” date and, where appropriate, through email or website notifications.
11. Contact Us
If you have questions about this Cookie Policy or our cookie practices, please contact us:
Sequence Commerce, Inc.
Email: privacy@sequencecommerce.com