Sequence Commerce
Accessibility Statement
Sequence Commerce is committed to digital accessibility. Learn about our WCAG 2.1 AA compliance, accessibility features, and how to request assistance.
Last Updated: June 9, 2025
Our Commitment to Accessibility
Sequence Commerce is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Accessibility Features
Navigation & Structure
- Consistent navigation throughout the website
- Clear heading structure for easy navigation with screen readers
- Skip navigation links to jump to main content
- Breadcrumb navigation for clear page hierarchy
- Sitemap available for alternative navigation
Visual Design
- Sufficient color contrast ratios (minimum 4.5:1 for normal text)
- Text is resizable up to 200% without loss of functionality
- No information conveyed by color alone
- Focus indicators visible for keyboard navigation
- Alternative text for all informative images
Interactive Elements
- All functionality available via keyboard
- Form fields with clear labels and instructions
- Error messages that clearly identify issues
- Adequate time limits for time-sensitive actions
- Shopping cart and checkout accessible via keyboard and screen readers
Multimedia
- Product videos include captions
- Audio descriptions available for video content
- Images of products include detailed alt text
- No auto-playing media with sound
Assistive Technology Support
Our website is compatible with:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Voice recognition software
- Keyboard navigation
- Browser text sizing features
Ongoing Efforts
We work to maintain and improve accessibility through:
- Regular Testing: Automated and manual accessibility testing
- User Feedback: Incorporating feedback from users with disabilities
- Training: Ongoing accessibility training for our development team
- Third-Party Audits: Annual accessibility audits by certified professionals
- Updated Standards: Monitoring and implementing new accessibility guidelines
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- Third-Party Content: Some payment processors or embedded content may not be fully accessible
- Legacy Product Images: Older product images may have limited descriptions
- User-Generated Content: Product reviews may not meet accessibility standards
- PDF Documents: Some downloadable documents may not be fully accessible
We are actively working to address these limitations.
Accessibility Tools
Browser Accessibility Features
Most modern browsers offer built-in accessibility features:
- Zoom: Ctrl/Cmd + Plus (+) to increase text size
- High Contrast: Available in browser or system settings
- Reader Mode: Simplified view in many browsers
Recommended Assistive Technologies
- Screen Readers: Free options include NVDA (Windows) and built-in options like VoiceOver (Mac/iOS)
- Browser Extensions: Tools like Read Aloud or Dark Reader
- Keyboard Navigation: Tab, Shift+Tab, Enter, and Arrow keys for navigation
Mobile Accessibility
Our mobile website and apps include:
- Touch targets of at least 44×44 pixels
- Pinch-to-zoom functionality
- Support for device accessibility settings
- Voice control compatibility
- Screen reader optimization
Feedback & Contact
We welcome your feedback on the accessibility of Sequence Commerce. Please let us know if you encounter accessibility barriers:
Contact our Accessibility Team:
- Email: contact@sequencecommerce.com
Response Time: We aim to respond to accessibility feedback within 2 business days.
When Contacting Us
Please provide:
- The web page URL or app screen
- Description of the issue
- Assistive technology used (if any)
- Your contact information for follow-up
Alternative Formats
If you need information in an alternative format, please contact us:
- Large print catalogs
- Audio descriptions of products
- Simplified text versions
- Phone-based ordering assistance
Compliance
This statement was created in compliance with:
- Americans with Disabilities Act (ADA)
- Section 508 of the Rehabilitation Act
- Web Content Accessibility Guidelines (WCAG) 2.1
- State and local accessibility requirements
Third-Party Sites
This statement applies only to Sequence Commerce websites and applications. We are not responsible for the accessibility of third-party sites linked from our platform.
Updates to This Statement
We will update this accessibility statement as we improve our Services and as standards evolve. Updates will be reflected in the “Last Updated” date.
Making shopping accessible to everyone is not just our legal obligation—it’s our commitment to inclusive commerce.